Frequently Asked Question - FAQ's

The best part about life is that you can make your own rules.  No, you don’t NEED to have a diamond engagement ring, or have matching wedding bands.  The best person to discuss that with is your partner.  We have had couples skip the engagement ring and go straight to the wedding bands, or use the engagement ring AS the wedding band, or some partners don’t have a wedding band at all because of their job or because they just can’t/don’t like to wear jewelry.  Rings are a symbolic gesture of commitment and a talisman of love, so whatever best represents the two of you as a couple is what you should choose.  We cater to the non-traditional/alternative and would love to hear how you and your partner will be expressing that in your ring choices.

Diamonds are symbolic to Engagement Rings, Wedding Ring, Bridal set, Promise Rings. But the traditional concept has changed. Today you have far more choices and a lot of them are within an affordable budget. Some Samples are -

• Gemstone Engagement Rings
• Ruby Engagement Rings
• Emerald Engagement Rings
• Sapphire Engagement Rings
• Morganite Engagement Rings
• Moissanite Engagement Rings
• Black Diamond Engagement Rings

All these Engagement Rings can be then customized with a matching bands.

Sorry, no.  We would not be able to properly assess the value of your pieces. We also do not take old gold for credit at this time, nor do we use old gold to remake new pieces. 

All our Jewelry is Made to Order. These items are listed in our shop and made from scratch especially for you. These items typically take 10 to 18 business days to create. Once you order it, we start making it to your specifications (ie., style, size, metal and stone preference). The lead time assures that your piece is exactly as you’ve ordered it, in the sequence the order has been taken. If you’d like a rush order, please contact us for feasibility.

Please get her/him sized accurately (for free!) by a reputable jeweler. All jewelers across the country can help with this process. Other option is the use a chart available online. You can measure the ring size in MM and send us and we can give you a chart to find the ring size. Please contact us for any questions and we will be happy to assist.

Some of our rings are extremely detailed and textured, so please get an accurate measurement, as resizing those pieces will change the aesthetics of the work and will incur a resizing charge.

We accept all major credit and debit cards.

We also offer Layaway Payment options for our customers.

For layaway options - please check our link - https://agemz.com/pages/layaway-plan-making-it-simply-affordable

Our piece is beautifully packaged in a beautiful jewelry box safe shipping. Most of items are shipped either via Fedex or Canada Post tracked service and we offer free shipping on most of our orders within USA and Canada. International orders have a separate non-refundable shipping cost, depending on the shipping service and location. We are not responsible for any customs/duties on international order. please check your local customs offices for details. You may contact us and we can update you if we have any information of your local customs.

For more information, click on shipping, returns, and resizing

Do you make custom orders?

Yes, we make certain custom orders and can customize orders from our listed products. We can customize our jewelry pieces to 10k, 14k or 18k Gold Setting. We can further customize the orders to various Diamonds/Gemstone options like GIA Diamonds, Morganite, Moissanite, Ruby, Emerald, Sapphire etc. Please email us the details and we can update you on the available options.

Please note - All custom orders are made to the specification you need and hence Customized orders do not qualify for returns/refunds.

Exchange Orders

We do not offer exchanges of rings. All our items are handmade to order, hence it is difficult for us to offer exchange on designs. Any update/upgrade, change of style, design, ring size, gold setting 24 hours after placing the order, will incur charges, depending on the design and style. 

Gold Plating Products

Gold Plated jewelry is the best option for wearers who are in love gold jewelry but need to stay in a budget. It gives the impression of luxury while not causing you to break the bank every time you see a cute, trendy ring, bracelet or necklace. Gold plated jewelry is made by using electricity or chemicals to deposit and bond a very thin layer of gold over another metal. This process creates a layer as thin as 1/1000 to 3/1000 of an inch of gold over a more affordable metal, usually silver, brass or copper. All our jewelry is made with Solid Sterling Silver.

The downside of gold plating is that the gold layer fades and tarnishes over time. The reason being that molecules of the base metals slowly transfer into the thin layer of gold causing it to break down

The gold surface can break down or tarnish with normal wear and tear.

To decrease the chances of wearing out, here are easy ways on keeping the luster of your gold plated jewelry. As it is a thin layer of gold, extra care should be taken to maximize its lifespan.

• Do not spray on perfume or other sprays while wearing your gold plated jewelry. Wear your jewelry after you have sprayed on your favorite perfume so that chemicals on the spray or perfume does not interact with your jewelry’s metal.
• Wait until your lotion or cream is dry or has been absorbed by your skin before you wear your gold plated ring, bracelet or necklace.
• Substances like oil, nail polish, nail polish remover, chlorine, perfume and the like may react with metal/plated jewelry and will cause it to tarnish easily. This also goes with sweat, so make sure you don’t forget to remove your gold plated jewelry when you exercise or anything that would require heavy physical work, and also when swimming.
• Every after use, clean your plated jewelry with a cotton ball or a very soft cloth to remove any dust and dirt it has acquired. Gently rubbing the surface of your gold plated jewelry using a soft jewelry cloth also helps restore shine.
• If your jewelry needs more cleaning you may clean it with warm, soapy water. Soak it for a few minutes and you may clean it with a soft brush. Stay away from jewelry cleaners and antibacterial soaps which may have certain components that will just make your gold plated jewelry tarnish more quickly.

We do not and cannot guarantee how long the Gold Plating will last. If does happen that the gold plating fades away over time and you wish to get it plated again, we offer Gold Plating service for our customers only. There will be a nominal discounted charge for plating service. Please chat with us or email us at customersupport@agemz.com for further queries.

 Order Cancellation

All our items are hand-made to order. Once the order is placed, we start processing the item immediately. Any order cancellation after 6 hours of placing the order would have a 19.25% of the purchase price cancellation fee. 

Billing and Shipping Address 

In cases where a customer's billing and shipping addresses differ, our system follows a stringent protocol to safeguard customer interests and ensure secure transactions. If the initial payment attempt is approved, the order is promptly shipped to the designated shipping address. However, should the payment encounter a denial and requires a retry, even once, the system proceeds with processing the payment and dispatches the order to the billing address. This meticulous process is implemented solely to uphold customer safety and security standards